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Marketplace Transaction Terms

Version 1 · 11 Aug 2026

  • A transaction exists when a verified payment confirms an order or booking. Browser redirects, screenshots or promises do not.
  • Stock is reserved when checkout starts and released automatically if payment does not complete in the reservation window.
  • Receipts are issued for verified payments and are immutable snapshots.
  • Cancellation before fulfilment returns stock; after fulfilment, inventory is whatever the shelves say.
  • Refund requests are reviewed by Tupra. Refund execution follows payment-provider capability and evidence, and is never assumed.
  • Disputes are mediated by Tupra support with the order's recorded history — payments, events, messages — as the record.
  • Prohibited: transacting outside the platform to avoid commission, weapons, illegal goods or services, counterfeits, and anything requiring a licence the seller does not hold.

Questions? Ask Rove, or contact Tupra support from any order.